Terms & Conditions
Introduction
These Terms and Conditions govern the use of cleaning services provided by Professional Shine Bright (referred to as “the Company,” “we,” “us,” or “our”) to the customer (referred to as “you” or “your”). By using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Services
We provide domestic/commercial cleaning services as outlined in the service agreement or as agreed upon with the customer.
Our cleaners will arrive at the scheduled time and complete the agreed-upon tasks to the best of their ability.
Any changes or additional services requested by the customer must be communicated to the Company in advance and may incur additional charges.
Payment
Payment for services is payable at the time of service, unless otherwise agreed.
We accept payment via cash, credit/debit card, or electronic transfer.
Late payments may incur additional fees.
Termination
We reserve the right to terminate services at any time, with or without cause.
Customers may also terminate services at any time by providing written notice to the Company.
Liability
While we take every precaution to ensure the safety of your property, we are not liable for any damages or losses incurred during the provision of our services.
Customers are responsible for securing any valuable items or sensitive information before our cleaners arrive.
Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom.
Changes to Terms
We retain the right to alter or modify these Terms and Conditions at any time and without previous notice. Any modifications will take effect immediately after being posted on our website.
Contact
If you have any questions or concerns about these Terms and Conditions, please contact us at professionalshinebright@solution4u.com.
Cancellation Policy
We understand that sometimes circumstances may arise that require you to cancel or reschedule your cleaning appointment. To ensure smooth operations and fairness to both our clients and our team, we have established the following cancellation policy:
Cancellation Fees
Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee.
The cancellation fee will be equivalent to a portion of the cleaning service cost and will be determined based on the circumstances of the cancellation.
Rescheduling
Clients are encouraged to reschedule appointments whenever possible rather than canceling outright.
We will make every attempt to accommodate rescheduling requests, pending availability.
Late Arrivals
If you anticipate being late for your scheduled cleaning appointment, please notify us as soon as possible.
In the event of a late arrival, the cleaning team may need to adjust the duration or scope of the service accordingly.
Emergency Cancellations
We understand that emergencies happen. If you need to cancel your appointment due to unforeseen circumstances such as illness or a family emergency, please notify us as soon as possible.
While we may waive the cancellation fee in such cases, we appreciate as much advance notice as possible.
No-Show Policy
Clients who fail to show up for their scheduled appointment without prior notification may be subject to a no-show fee.
The no-show fee will be equivalent to the full cost of the scheduled cleaning service.
Communication
Open communication is key. If you need to cancel or reschedule your appointment, please contact us as soon as possible via phone or email.
We value our clients and strive to provide exceptional service while maintaining transparency and understanding.
Exceptional Circumstances
In exceptional circumstances, such as inclement weather or natural disasters, we reserve the right to reschedule or cancel appointments without penalty to ensure the safety of our clients and team members.
Refunds
Refunds for cancelled appointments will be issued in accordance with our cancellation policy.
Refunds may take up to [insert timeframe] to process and will be issued via the original payment method.
Policy Updates
This cancellation policy may change at any time without prior notice. Any updates or revisions to the policy will be communicated to our clients in a timely manner.
We appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or issues, please do not hesitate to reach out.